Shipping & refunds

Free shipping over $75 · U.S.

Free standard shipping applies to orders over $75 after discounts, delivered within all 50 United States and Washington, D.C., including Alaska and Hawaii. U.S. territories, military addresses and international destinations are excluded from this offer. Taxes do not count toward the qualifying subtotal.

Orders of $75 or less and all supported international orders receive a standard shipping charge at checkout. Our rates use product shipping-weight classes, package-size allowances, quantity and destination; they are store shipping charges, not live carrier quotes. The exact charge appears before you pay.

Contiguous U.S.: $6.95 for the first billable pound, plus $3.00 per additional pound. Alaska and Hawaii: $14.95 for the first billable pound, plus $3.95 per additional pound. Canada: $24.95 for the first billable pound, plus $6.95 per additional pound. Fractions round up to the next pound; bulky items may use volumetric weight.

For U.S. territories, military addresses, other international destinations or parcels outside our standard size limits, contact hello@woafmeow.com for a shipping quote. International delivery is subject to destination availability; import duties and taxes may apply.

Processing & dispatch

Allow 48–72 hours for order processing.

Customized products ship out within 10–14 days after successful payment and receipt of complete customization details. This customization dispatch window includes order processing; it is not an additional 10–14 days on top of the 48–72 hours.

Dispatch is not delivery. Carrier transit time is additional. We will email delivery updates. If we cannot ship within the promised time, we will notify you and offer the choice of accepting a revised date or cancelling unshipped merchandise for a refund, as required by law.

Customized products are final sale

We do not accept change-of-mind returns, exchanges or refunds for customized products. This includes personalization, names, photos and made-to-order customization selected for your order. Check all spelling, images, measurements, sizes and selections before paying.

This restriction does not remove your rights if an item is faulty, damaged, incorrect or materially not as described, or any cancellation or refund right required by applicable law.

Return requests & approval

Contact hello@woafmeow.com with your order number, the reason for your request, and relevant photos before sending anything back. Do not mail returns without written authorization and return instructions. No automatic refund is promised for non-customized products; requests are reviewed under the conditions disclosed for your order and applicable law.

For an approved change-of-mind return, the item must be unused, unwashed, unaltered and complete in its original packaging. Used items, items with pet hair or odors, and damage caused by misuse are not eligible for change-of-mind returns. These conditions do not limit legitimate defect or statutory claims.

Damaged, faulty or incorrect items

Tell us promptly if your order arrives damaged, faulty or incorrect. Keep the packaging and share photos of the item, packaging and shipping label so we can investigate. We will arrange the appropriate remedy, including replacement or refund where required. Do not discard or return the item until we provide instructions.

Refunds & return shipping

Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears. We will explain any approved return’s shipping responsibility before you send it; we will not deduct undisclosed restocking charges. Where we are responsible for a faulty or incorrect item, we will provide appropriate return instructions without shifting legally required costs to you.

Need help?

Email hello@woafmeow.com with your order number. Nothing in this policy excludes rights that cannot legally be excluded.